What To Expect From Us Following A Complaint or Enquiry
Following an enquiry or complaint, you can expect us to:
Need to Make A Complaint
If you are unhappy with any aspect of our service then please tell us and give us the chance to solve any issues.
The quickest way to get in touch with us is to send an email into us or call us, and we will aim to try and sort out any issues straight away.
If we can’t solve the issue straight away, then we will tell you how we plan to resolve the issue and an indication of expected timescales. If the issue relates to an aspect that is not directly in control of us, then we will inform the appropriate contractor on your behalf and notify you who it has been escalated to.
If the issue requires further investigation from us, then we will provide you with a dedicated contact for your complaint who will manage the complaint and keep you updated until it has been resolved.
Complete the form at www.lantenltd.com/contact-us/
Email us at firstname.lastname@example.org
Call us on 0345 4707 222 (Monday - Friday 8.30 - 17.30 exc Bank Holidays)
Please address all correspondence to:
Customer Service Team, LanTen Metering Services Limited, Units J & K Maybrook Industrial Estate, Maybrook Road, Brownhills, West Midlands, WS8 7DG